Refund & Cancellation Policy
1. Nature of Digital Services & Instant Delivery
SPYLL provides digital, personalized personality profiling blueprints and analytical reports synthesized from user quiz answers and birth data.
Upon successful payment confirmation via our authorized payment partners (Sumopod for IDR transactions in Indonesia, and Paddle Billing for international USD transactions), full digital access to all chapters of your report is unlocked instantly in your account.
2. Eligibility for Refund
Because SPYLL delivers immediate access to customized digital analysis, standard digital goods rules apply. However, you are eligible for a full refund under the following circumstances:
• Technical Delivery Failure: If payment succeeded but your report was not generated or unlocked due to a technical error, and our support team is unable to resolve it within 24 hours of notification.
• Accidental Duplicate Charges: If you were charged multiple times for the exact same order or reading due to a network glitch.
• Unauthorized Transactions: If a fraudulent or unauthorized transaction occurred on your payment method.
3. Refund Request Window & Process
To request a refund, please contact our support team at [email protected] within 7 calendar days of your transaction date.
In your email, please include: (a) Your registered email address, (b) Order ID or transaction reference from Paddle / Sumopod, and (c) A brief explanation or screenshot of the issue encountered.
Our customer support team reviews and responds to all refund requests within 1-2 business days.
4. Processing & Payout of Refunds
Once approved, refunds are processed back to the original payment method used during checkout:
• International Orders (Paddle): Refunds typically appear on your credit card statement or payment account within 3–7 business days, depending on your card issuer.
• Indonesian Orders (Sumopod / QRIS / VA): Refunds are processed to your designated bank account or e-wallet within 1–3 business days.
Upon processing a refund, the premium status and full report access associated with the refunded order will be automatically revoked.
5. Cancellation of One-Time Purchases
SPYLL reports are one-time digital purchases and do not involve recurring subscription rebilling. Therefore, there is no recurring subscription to cancel.
If you wish to delete your account or personal data after purchase, you may request account deletion at any time by contacting [email protected] in accordance with our Privacy Policy.
6. Contact Customer Support
If you have any questions or require assistance regarding your payment, report access, or refund eligibility, our support team is here to help:
Email: [email protected]
Response Time: Within 24 hours (Monday through Sunday).